Delivery Policy

At Club Daya, we are committed to delivering your favorite jewellery safely, quickly, and efficiently. Please read our delivery policy to understand how we handle shipping and order fulfilment.

1. Order Processing

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is processed, you will receive a confirmation via email or SMS.

2. Shipping Time

  • Standard delivery usually takes 3–7 business days, depending on your location.

  • Delivery timelines may vary for remote areas or due to unforeseen circumstances.

  • Customized or made-to-order jewellery may take additional time, which will be communicated in advance.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • We may offer free shipping on selected orders, promotions, or minimum purchase values.

4. Delivery Partners

  • We work with trusted courier partners to ensure safe and timely delivery.

  • While we strive to provide timely service, delays caused by courier companies or external factors are beyond our control.

5. Delays & Issues

  • In rare cases, deliveries may be delayed due to weather conditions, logistics issues, customs clearance or high demand.

  • If your order is delayed beyond the expected delivery timeline, please contact our support team.

6. Incorrect Address

  • Please ensure your shipping address is accurate at the time of placing your order.

  • Club Daya will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

7. Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered with, please do not accept it and report it to us immediately.

  • You may also contact our support team and provide photographs of the package for quick resolution.

8. International Shipping

  • Delivery timelines and shipping charges vary depending on the destination.

  • Customs duties, import taxes or other applicable charges are the responsibility of the customer unless otherwise stated.

  • Customers are responsible for ensuring that the ordered products can be legally imported into their destination country.

9. Contact Us

For any delivery-related queries, please contact us:

📧 Email: care@clubdaya.com

Club Daya – Delivering Elegance, Right to Your Doorstep ✨