This Privacy Policy describes how Club Daya ("we", "us", "our", or the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Club Daya website.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that can identify or reasonably be associated with an individual. Below is a breakdown of the information we may collect, why we collect it, and how it may be shared.

Device Information

• Examples collected: browser version, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site.
• Purpose: To operate the Site properly, understand how visitors use it, and improve user experience.
• Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
• Shared with: Shopify and relevant analytics or advertising service providers.

Order Information

• Examples collected: name, billing and shipping address, payment information, email address, and phone number.
• Purpose: To process and fulfil orders, arrange shipping, provide invoices and order confirmations, communicate with you, prevent fraudulent transactions, and, where you have opted in, send promotional communications.
• Source: Collected directly from you.
• Shared with: Shopify, payment providers, shipping providers, analytics services, advertising platforms, and email marketing providers where applicable.

Customer Support Information

• Examples collected: name, email address, order information, and information you provide in your communications with us.
• Purpose: To respond to enquiries, provide customer support, and resolve order-related issues.
• Source: Collected directly from you.
• Shared with: Relevant customer service, email, and technology providers where necessary to provide support.

Minors

The Site is not intended for children. We do not knowingly collect Personal Information from children.

If you are a parent or guardian and believe that a child has provided us with Personal Information, please contact us at care@clubdaya.com so we can review the information and take appropriate action.

Sharing Personal Information

We may share your Personal Information with trusted service providers where necessary to operate our website, process orders, provide services, and communicate with you.

These may include:

• Shopify – powers our online store and related e-commerce services.
• Payment providers – process payments securely.
• Shipping providers – assist with delivery and order tracking.
• Email marketing providers – help us send promotional and transactional communications where applicable.
• Google and other analytics providers – help us understand website usage and improve our services.
• Advertising platforms – may help us deliver relevant advertising.

We may also disclose Personal Information where required by law, legal process, or lawful government request, or where necessary to protect our rights, customers, or business.

Behavioural Advertising

Where applicable, we may use Personal Information and online activity information to provide relevant advertising and marketing communications.

Third-party services may use cookies, pixels, tags, or similar technologies to understand interactions with our website and measure advertising performance.

You may be able to control or limit personalised advertising through your browser, device settings, or the privacy settings provided by the relevant advertising platform.

Using Personal Information

We may use your Personal Information to:

• Process and fulfil your orders.
• Arrange shipping and delivery.
• Process payments.
• Send order confirmations and updates.
• Respond to customer enquiries.
• Provide customer support.
• Prevent fraud and protect website security.
• Improve our website, products, and services.
• Analyse website usage and customer interactions.
• Send marketing communications where you have subscribed or otherwise provided consent where required.

Lawful Basis

Where applicable, we process Personal Information on the basis of:

• Your consent.
• The performance of a contract with you.
• Compliance with legal obligations.
• Protection of vital interests.
• Legitimate interests where these do not override your privacy rights.
• Other lawful bases available under applicable privacy and data protection laws.

Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Automated Decision-Making

We may use limited automated systems provided by our e-commerce, payment, or fraud-prevention partners to help identify potentially fraudulent or suspicious transactions.

We do not intentionally use fully automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards.

Your Rights

Depending on where you live and the privacy laws that apply to you, you may have rights regarding your Personal Information, including the right to:

• Request access to your Personal Information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your Personal Information where legally applicable.
• Request information about how your Personal Information is used.
• Withdraw consent where processing is based on consent.
• Request restriction of certain processing.
• Request portability of your information where applicable.
• Object to certain uses of your Personal Information.

To exercise your privacy rights or ask a question about your Personal Information, contact us at care@clubdaya.com.

We may need to verify your identity before processing certain requests.

Cookies

We use cookies and similar technologies to help operate and improve the Site.

These may include:

• Necessary cookies – required for website functionality, shopping cart, checkout, and other essential features.
• Analytics cookies – help us understand website traffic and visitor behaviour.
• Advertising cookies – may be used to measure advertising performance and provide more relevant advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

Do Not Track

Some browsers provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to these signals, our Site may not respond to all Do Not Track requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices, or applicable legal requirements.

Any updates will be posted on this page with the revised Privacy Policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your Personal Information is handled, please contact:

Club Daya
Email: care@clubdaya.com

If you believe your privacy rights have been violated, you may also have the right to contact the relevant privacy or data protection authority in your country or region.