Shipping Policy

At Club Daya, we aim to deliver your order quickly and securely. Please read the information below to understand how we process and ship orders.

Order Processing

All orders are processed within three business days, excluding weekends and public holidays, after receiving your order confirmation email.
You will receive a notification email once your order has been shipped.

Transit times are provided in working days and may be affected by customs or courier delays.
Please provide your mobile number at checkout to receive delivery updates via SMS and email.

Orders are shipped using our selected courier delivery partners.
Standard Shipping is available on eligible orders.
Express or priority delivery options may be available at checkout depending on your location.

International orders are shipped using our selected international courier partners.
Shipping costs are calculated at checkout and vary depending on your delivery location.
Estimated international delivery times are generally 7–10 working days, depending on the destination and customs processing.

International orders may be shipped on a DAP (Delivered At Place) basis.
Customers may be responsible for any import duties, taxes, customs fees, or other charges applicable in their destination country.
These charges vary depending on the destination country's customs regulations and may be payable upon delivery.
Customs delays are outside of Club Daya's control.

Once your order has shipped, you will receive an email from Club Daya containing your tracking information.
Please allow up to 48 hours for tracking information to become available.
If you have not received your order within the expected delivery timeframe, please contact care@clubdaya.com with your name and order number.

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
Returned items must be unworn, unwashed, undamaged, and unused, with all original tags attached. Ideally, items should be returned in their original packaging.
Sale items cannot be refunded but may be eligible for an exchange or store credit, subject to our return policy.
To start a return, please email care@clubdaya.com with your order number in the subject line.
If your return is approved, we will provide instructions on how and where to send your package.
Items sent back without prior authorisation may not be accepted or refunded.
If your order arrives damaged or you receive an incorrect item, please email care@clubdaya.com with your order number and a clear photo of the issue as soon as possible. We will review the matter and work towards an appropriate solution.