We want you to love your Club Daya pieces. If something isn’t right with your order, please review the policy below so we can help resolve the issue as quickly as possible.

Return Window

• Returns must be requested within 14 days from the date of delivery.
• All returns must be requested and authorised by Club Daya before items are sent back.
• Unauthorised returns will not be accepted or refunded.

Return Conditions

To be eligible for a return:

• Items must be unworn, unwashed, undamaged and unused.
• All original tags must remain attached.
• Items should ideally be returned in their original packaging.
• Earrings are non-refundable and non-exchangeable.

How to Request a Return

1. Email care@clubdaya.com with your order number in the subject line.
2. If your return request is approved, we will provide the appropriate return address and return instructions.
3. Items sent back without following the return process may not be eligible for a refund or exchange.

Shipping Costs

• International customers: Return shipping is at your own cost.

• UK customers: We provide a Royal Mail return label. The shipping fee will be deducted from your refund. (Exchanges do not incur a return shipping fee.)

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact care@clubdaya.com as soon as possible.

Please include:

• Your order number
• Clear photos showing the issue

We will review the issue and work with you to provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for a refund:

• Sale items, including discounted products
• Gift cards
• Earrings

Sale items may, where applicable, be eligible for an exchange or store credit, subject to stock availability and approval.

Gift cards are final sale and cannot be refunded.

Exchanges

• Exchanges are processed once the returned item has been received and approved.
• Please contact care@clubdaya.com with your exchange request so we can confirm availability.
• Exchanges are subject to product availability.

Refunds

• Once we receive and inspect your authorised return, we will notify you whether your return has been approved or rejected.
• Approved refunds will be issued to your original payment method.
• Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Sustainability

At Club Daya, we are conscious of our environmental impact. Returns can contribute to unnecessary transportation and packaging, so we encourage customers to make informed purchasing decisions.

To help reduce unnecessary returns, we:

• Provide detailed product and sizing information on our website.
• Encourage customers to contact us for sizing or product advice before placing an order.

If you are unsure about sizing, fit, or product details, please contact care@clubdaya.com before placing your order. We are happy to help you find the right option.